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BUSI 3007 – MGMT 3103 – BUSI 3001 – Knowledge Management Summer Term

Week 6 Final Exam (100 out of 100 points)

1. The toughest part of the KM process is:
2. Collison and Parcell discuss steps to embed the knowledge management process within organizations. In which of these steps is it important to demonstrate a “quick win”?
3. The stage in the life cycle of communities where needs are identified is:
4. Collison and Parcell discuss steps to embed the knowledge management process within organizations. In which of these steps does the team link their efforts to other business processes?
5. According to Collison and Parcell, everyone has ____________.
6. Which of the following is not a part of the holistic model?
7. A measure of the success of BP Connect was:
8. The stage in the life cycle of communities where connectivity is maintained is:
9. Delivery networks provide:
10. Enabling networks provide:
11. According to Moffett, McAdam, and Parkinson (2004), technological tools that are currently classified as KM applications are:
12. According to Collison and Parcell, real learning in AAR comes when you:
13. According to Moffett, McAdam, and Parkinson (2004), what does the MeCTIP model show?
14. Writing a frequently asked questions (FAQ) list based on the knowledge of the expert who is leaving is part of which phase of the knowledge capture process?
15. Defining community is an important part of the knowledge sharing process. Which of the following are stewards of competencies?
16. According to Collison and Parcell, a meeting where people come to share their expertise, knowledge, or insights with a team that has requested help is called ________.
17. According to Collison and Parcell, the acronym AAR means:
18. According to Collison and Parcell, a “river diagram” shows:
19. Relationship building is a key component of knowledge sharing. It is recommended to ask people to answer which type of questions?
20. A useful tool in facilitating connections is:
21. According to Collison and Parcell, making connections is an important point of sharing knowledge within organizations. The recommended approach is:
22. The role of a sponsor of a community is to:
23. According to Moffett, McAdam, and Parkinson (2004), in today’s knowledge-intensive organizations, the primary objective of ICT is to:
24. According to Moffett, McAdam, and Parkinson (2004), why is the MeCTIP model beneficial to KM research?
25. An approach used for deciding what knowledge to capture from an individual includes: