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BUSI 3007 Midterm Exam WEEK 3 – KNOWLEDGE MANAGEMENT

1. According to the Collison and Parcell textbook, the process of creating knowledge begins with _____________.
2. In second-generation KM, Knowledge Life Cycles are seen as:
3. According to economists (Knapp, 1988), ___________ is becoming the most important product in the United States.
4. According to the Collison and Parcell textbook, Knowledge Management is about all of the following processes except:
5. Learning and innovation is a(n):
6. The four pillars that support KM initiatives are:
7. How is second-generation KM different from first-generation KM?
8. Information Technology (IT)-centric KM focuses on:
9. According to Collison and Parcell, “captured knowledge” requires ____________________.
10. People share knowledge because:
11. According to the Collison and Parcell textbook, in order to create an environment in which knowledge flourishes, we need:
12. According to Maslow’s Hierarchy Theory of Motivation (Hendriks, 1999), motivation for knowledge work comes from what level in the hierarchy?
13. In an organization, learning takes place at what level?
14. According to Hendriks (1999), a common motivation to introducing technology into the workplace is that it may _________  the individual knowledge worker.
15. According to Collison and Parcell, the starting point for using the holistic model:
16. According to Thite (2004), in order for knowledge to be a strategic goal leading to a competitive advantage, it must be:
17. According to Thite (2004), learning in an organization is mostly:
18. According to Herzberg’s Two Factor Theory of Motivation (Hendriks, 1999), hygiene factors are unlikely to contribute to:
19. Who creates valuable organizational knowledge?
20. The three fundamental knowledge processes are:
21. According to Knapp (1998), the best reason for companies to embrace knowledge management is:
22. According to Thite (2004), HR managers need to shift their focus to _____________ knowledge processes.
23. According to the Collison and Parcell textbook, knowledge management focuses on more than just know how because it is also important to have:
24. Knowledge integration is:
25. Second-generation KM focuses on: