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HLT 4000 Final Exam – Question and Answers

1. Whatever the Quality Improvement approach, what key concept(s) is common in each approach?
2. A vision statement provides a premise that leaders commit to and dramatize to others as a statement of what the organization is and strives to
3. HR decisions need to be strategic because of:
4. A reasonably clear picture of where the organization wishes to be in the coming few years is often an element of a mission
5. Staff shortages can lead to:
6. Whenever possible, you should give your employees the authority to address and resolve customer
7. Why is it important to include past strategic performance as a part of future strategy development?
8. Flexible benefits are helpful to employees because:
9. Which of the following statements is/are true?
10. Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
11. The perspective that HSO employees should be viewed as a strategic asset means that:
12. The goals of system improvement are to __________ .
13. Functional plans are concerned with:
14. In 1951, the American College of Physicians, the American Hospital Association, the American Medical Association, the Canadian Medical Association, and the American College of Surgeons created the __________ , a not-for-profit organization to provide voluntary accreditation to
15. True customer service skills cannot be taught; they must be found through careful recruitment of
16. Job analysis is necessary to:
17. Strategic plans translate broad strategies into specific objectives and action
18. The book Forgive and Remember portrays the surgical culture of personal accountability on which QA is grounded, and underscores which core assumption(s) about medical errors?
19. Which of the following is not a critical success factor for effective strategic planning?
20. Which of the following is not part of the market assessment model?
21. All of the available evidence suggests that managed care has seen its day and is on the way out
22. The federal government’s efforts to improve system quality are represented by which of the following?
23. Insightful care providers take steps to determine what their customers must have, what they want, and what they do not
24. The majority of hospital patients do not want:
25. Organizational plans are developed for the attainment of short-term goals.