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BADM 532 Final Exam – Question and Answers

1. Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in __________
2. Which of the following theories discusses three relationships: effort-performance relationship, performance-reward relationship, and rewards-personal goals relationship?
3. A strong culture should reduce employee turnover because it results in __________.
4. Coasting on the group effort is termed __________.
5. During which phase of the negotiation process do the parties exchange their initial proposals or demands?
6. Conditions that can create conflicts can be classified into three categories. Which of the following is one of these three categories that includes variables such as jurisdictional clarity, member-goal compatibility, and leadership styles?
7. The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes the __________ component of an attitude.
8. Tom knows that the title insurance company made a mistake on his property title. Because of their mistake, his neighbor now has access to an easement road through the 25 acres located at the back of his property. He can’t use the acreage for pasture, because his neighbor insists that the gates remain open. The title company has offered a $40,000 settlement. Tom has decided to take the settlement rather than possibly lose in court if he were to sue the title company for more money. Tom’s decision is based on __________.
9. Volatility refers to the degree of __________ within an environment.
10. Which of the following is a self-focused impression management technique?
11. Which of the following statements is true regarding the effect of group cohesiveness and performance norms on group productivity?
12. A team that has a good plan, but is also willing to adjust their master plan and adapt when conditions call for it demonstrates high __________ an important variable in successful team processes.
13. Which of the following statements is true about personality?
14. During the “design” step of appreciative inquiry, participants __________.
15. Self-efficacy has been found to be associated with a higher level of focused attention, which led to __________.
16. __________ is good for achieving commitment to a solution.
17. You are assembling a team to work on a long-term project which requires creativity, persistence, and formal thinking. The only piece of information available to you is the Myers-Briggs Type of each of the applicants. These results are shown below:
18. When you start to accept the differences between your expectations and the reality of the organization, you move into the __________ stage of socialization.
19. Which of the following questions can aid in determining if someone is engaged in unethical politicking?
20. Which of the following is true regarding whether charismatic leaders are born or made?
21. In this group discussion technique, the group leader states the problem in a clear manner so all participants understand. Members then freewheel as many alternatives as they can in a given length of time. No criticism is allowed, and all alternatives are recorded for later discussion and analysis. One idea stimulates others, and judgments of even the most bizarre suggestions are withheld until later to encourage group members to “think the unusual.” Identify the decision[1]making technique in the discussion.
22. Diversity of members includes all of the following except __________.
23. While setting pay levels initially, an organization has to balance internal equity and external equity. Here external equity indicates __________.
24. __________ are the emotions that an individual is actually experiencing, despite what they might display.
25. Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee’s evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick’s call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Marilyn’s awarding Nick a raise based on his evaluations could best be called __________.
26. Based on the dimensions of cooperativeness and assertiveness, the conflict-handling intentions are classified into five categories. Which of the following is not one of these five conflict-handling intentions?
27. How is team potency described in the context of servant leadership?
28. Many employees of global firms are “on call” 24 hours a day for all of the following reason except __________
29. Most likely, what would be the size of the group that is expected to implement a marketing plan?
30. The conflict-handling intention of collaborating is __________.
31. With reference to the job characteristics model, which of the following defines task identity?
32. __________ is the ability to move the trunk and back muscles as far as possible.
33. When both parties are open to resolving their conflict, and the conflict intensity is not too high, which of the following is the most appropriate third-party to use?
34. Employees’ beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as __________.
35. A(n) __________ strategy emphasizes the introduction of major new products and services.
36. Festinger proposed that the desire to reduce dissonance is determined by three moderating factors including the __________.
37. Which is the best manner in which to introduce information-security to an organization’s employees?
38. Which of the following statements is true regarding the effects of stress?
39. As organizational behaviorists, we organize characteristics by overall traits describing the __________ and ___________ of a person’s personality.
40. Cameron loves her job as a data programmer, but her coworker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron’s work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all, Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours. Which of the following is not an effective method for handling Cameron’s problems with Blake?
41. According to the attribution theory, if a behavior scores __________ we tend to attribute it to external causes.
42. Patrick and Allison work at a local car dealership as sales persons and are paid on both salary and commission. What type of pay related motivation is being used?
43. Which is not one of the five major functions which communication covers within a group or organization?
44. With reference to the job characteristics model, which of the following defines skill variety?
45. A __________ is consistent with recent efforts by companies to reduce costs, cut overhead, speed up decision making, increase flexibility, get closer to customers, and empower employees.
46. Munwar and Jackson both work as logistics supervisors at a successful restaurant management company. Recently, the manager for District G retired and both Munwar and Jackson have been approached about filling the position. While Munwar was excited about the possible promotion, Jackson was not interested in the position because it would require relocation and travel as well as the supervision of over 200 employees. Jackson’s behavior can be explained through __________.
47. The lack of frequent face-to-face contact in __________ organizations makes establishing a common set of norms very difficult.
48. In the real world, what do people typically do when making a decision about a problem?
49. The two general approaches to bargaining are known as __________ bargaining.
50. Which of the following characteristics of an organization’s culture indicates the degree to which management decisions take into consideration the effect of outcomes on employees within the organization?
51. You are more likely to notice cars like your own due to __________.
52. Which of the following is a characteristic of distributive bargaining?
53. When we judge someone on the basis of our perception of the group to which he/she belongs, it is called __________.
54. Which of the following statements is true regarding gain sharing?
55. Which of the following is not an example of stories?
56. Participative management is a method of management where __________.
57. Nunya is a computer software company that employs highly intelligent, but somewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out to encourage employees to remember how creative they were when they were children. All the new members of the organization are told about the founders who were three young people who “got lucky” and sold a video game that they invented. The employees are allowed to dress informally and can set their own working hours. Informing employees about the founders is an example of which technique for transmitting culture?
58. __________ indicates the tendency of an individual to attribute his own successes to internal factors while putting the blame for failures on external factors.
59. Evidence suggests that people tend to default to cooperative strategies in interpersonal interactions unless there is a clear signal that __________.
60. The right inherent in a managerial position to give orders and expect orders to be obeyed is termed ___________.
61. Which of the following statements is not true regarding subcultures?
62. Which of the following personality traits indicates the degree to which a person is unemotional and pragmatic and believes that ends can justify means?
63. The regular distribution of lollipops, toys, or treats every Friday is an example of a __________ that helps reinforce Nunya’s culture.
64. Which style of leadership places emphasis on how dynamic and/or passionate the leader is?
65. This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.
66. Sarah and Holly started working at a Human Resources firm as recruiters on the same day and have the same position. Both women have been meeting their placement goals and are both very well liked within the organization. Because Holly lives almost 60 miles away, she sometimes works 9-6 to avoid traffic rather than the 8-5 that Sarah works. Johnson, their supervisor, awarded Sarah the “Employee of the Month” award for her outstanding work. Which influence of perception is at work in this situation?
67. The basis by which jobs are grouped is called __________.
68. Hubert needs an instruction manual for his new product. He needs a small team of technical writers to work together closely to rapidly write the manual. He needs them to communicate ideas quickly, creatively, and affordably. Which of the following group techniques should Hubert consider?
69. __________ involves translating the organization’s overall objectives into specific objectives for each succeeding level in the organization.
70. The periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level is called job __________.