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AA 3305 Final Exam – Question and Answers

1. The mail room at Citibank uses special scanners to check the safety of incoming mail. This is most likely an example of __________.
2. An employee caught stealing from a cash register would most likely be dismissed on grounds of unsatisfactory performance.
3. Flexible work arrangements and part-time positions are offered by firms that seek to retain older workers.
4. Kareem belongs to a temporary work group that analyzes manufacturing productivity. The group meets informally to brainstorm and develop ideas to raise productivity. Kareem most likely belongs to a __________.
5. In most private firms, what is the typical measure of competence when determining promotions?
6. Which of the following is the role of a manager in an employee’s career development?
7. Union authorization cards serve all of the following functions EXCEPT __________.
8. Central tendency is defined as the influence of a rater’s general impression on ratings of specific rate qualities.
9. Which of the bases for dismissal is defined as the deliberate and willful violation of the employer’s rules and may include stealing and insubordination?
10. The plant closing law requires that employers __________.
11. Which of the following guaranteed each employee the right to bargain collectively free from interference, restraint, or coercion?
12. Kim works a 4-day workweek that consists of 10-hour days. Kim’s employer most likely offers __________.
13. When using the job classification method of job evaluation, raters categorize jobs into groups of similar jobs called __________.
14. Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?
15. OSHA enforces its standards through inspections, which are usually announced so that employers have time to prepare.
16. Which term refers to any plan that ties pay to productivity or profitability?
17. Which of the following is an appropriate action for a supervisor to take in respect to unionization activities?
18. Suppose you have five employees to rate. You make a chart of all possible pairs of employees for each trait being evaluated. Then, you indicate the better employee of the pair for each pair. Finally, you add up the number of positives for each employee. In this case, you have used the __________ method of performance appraisal.
19. Women affected by pregnancy and childbirth are eligible for the same benefits as disabled employees.
20. All of the following are reasonable bases for dismissal EXCEPT __________.
21. What term is used to describe any abnormal condition or disorder caused by exposure to environmental factors associated with employment?
22. According to the text, the Change to Win Coalition will target most aggressively all of the following groups EXCEPT __________.
23. Unlike a traditional mentor, a mentor/sponsor is able to __________.
24. Competencies are demonstrable characteristics of a person including knowledge, skills, and behaviors.
25. The Landrum-Griffin Act encouraged union activity by guaranteeing each employee the right to bargain collectively without interference, restraint, or coercion.
26. Which of the following terms refers to the involuntary termination of an employee’s employment with a firm?
27. __________ are groups of health care providers that contract with employers, insurance companies, or third-party payers to provide medical care services at a reduced fee.
28. Each year there are roughly __________ million occupational injuries and illnesses in the United States.
29. Which of the following involves setting a production standard for a specific work group and then paying incentives to the group members if they exceed the standard?
30. Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech’s top executives are evaluating the firm’s hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment. Which of the following undermines the argument that Health-Tech should shift from a traditional discipline system to a nonpunitive discipline system?
31. Ethics audits monitor all of the following EXCEPT __________.
32. An exempt employee is eligible for overtime pay.
33. Which of the following provides services such as financial counseling, child care referrals, and adoption assistance?
34. Outplacement counseling is a systematic process by which a former employee is trained and counseled in the techniques of securing a new job appropriate to his or her needs and talents.
35. What is a drawback associated with the ranking method of job evaluation?
36. Morality is best defined as the ___________.
37. Indirect payments that contribute to an employee’s compensation include variable pay like commissions and bonuses.
38. Which term refers to fair processes?
39. A labor organization is violating the NLRA if it __________.
40. Which of the following is a TRUE statement regarding workplace smoking?
41. A signed employment application that contains a statement regarding the employer’s right to terminate at will serves as a procedural step in avoiding wrongful discharge suits.
42. Which component of performance management refers to communicating a firm’s higher-level goals throughout the organization and then translating them into departmental and individual goals?
43. Which term refers to using good management to improve the security of a facility?
44. A toxic safety climate is best described as a work environment that __________.
45. All of the following are areas in which employees currently have legal rights EXCEPT __________.
46. Broad banding refers to the requirement to pay men and women equal wages for jobs of comparable value to the employer.
47. Which of the following most likely indicates the need for job evaluation?
48. Ray, an IT specialist, often daydreams at work, fails to focus on tasks, and arrives late. Ray’s actions are most likely an example of __________.
49. In a constructive discharge claim, plaintiffs argue that they quit because their employer made the work situation intolerable.
50. As an HR manager, you need to be aware of the symptoms of burnout among employees. Which of the following is most likely NOT a sign of employee burnout?
51. The term “__________ ” describes statutory or constitutional provisions banning the requirement of union membership as a condition of employment.
52. An appraisal interview is used to make plans for new hires as they move through the selection and training process.
53. Portability makes it easier for employees who leave a firm prior to retirement to __________.
54. According to the Fair Labor Standards Act, if a worker covered by the act works more than 40 hours, he or she will receive overtime pay at a rate of __________ of normal pay for any hours worked over 40 in a workweek.
55. According to research, most firms use __________ to motivate the short-term performance of managers.
56. Which of the following best describes the purpose of the Wagner Act?
57. Decertification campaigns to end union representation are in principle very similar to the initial certification campaign that brought the union into power.
58. Employers found guilty of misconduct frequently receive reduced penalties if they __________.
59. The Equal Pay Act focuses on three compensable factors-know-how, problem solving, and accountability.
60. __________ is defined as the total depletion of physical and mental resources caused by excessive striving to reach an unrealistic work-related goal.