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HSCO 508 Exam 1 – Question and Answers

1. ______ seeks to communicate concern about the other’s difficulties, whereas _______ seeks to calm the other down by making an assertion.
2. A belief in one’s ability to successfully execute a desired behavior is
3. An avowed identity is one that others assign to you, while an ascribed identity is one that you assign yourself. 
4. Stewart, Zediker & Witteborn suggest that there are four steps in developing focusing skills. Which of the following is not one of these steps?
5. In normal conversation, native English speakers tend to speak faster than they can think.
6. Doing something helpful next, responding fruitfully to what’s just happened, taking an additional step in the communication process is referred to by Stewart as
7. According to France and Weikel, a client who has successfully implemented a human services worker’s advice with a positive outcome has enhanced his/her
8. ______________ means revealing to another person how you perceive and are reacting to the present situation and giving any information about yourself and your past that is relevant to an understanding of your perceptions and reactions to the present.
9. Incomplete sentences and repetitive body movements suggest
10. Which of the following is most like conversation as prayer, as described by Sacks?
11. Stewart, Zediker, and Witteborn identified the main reflecting skill as
12. _______ help us go into an almost automatic mode so that we don’t have to make decisions every single moment.
13. Which of the following is not a required skill set for empathic listening, according to Stewart, Zediker & Witteborn?
14. Which of the following is not a subprocess of perception?
15. The central theme of Scott’s essay on fierce conversation is
16. The O = SAT formula is used to describe
17. Normal thinking speed is ____ words per minute.
18. Who of the following tends to maintain the most eye contact in a conversation?
19. Sacks suggests that religion can be a source of conflict because we fail to realize that though there are many faiths, God has given us only one world in which to live together.
20. Silence is considered a(n) ______ cue.
21. To avoid causing a client to feel interrogated, what type of questions are recommended?
22. According to Stewart, it is easier to understand how identity construction works if you adopt what has historically been a/an ___________ perspective.
23. The term dialogue consists of two Greek words, “dia” and “logos”. “Logos” is meaning or understanding. “Dia” means
24. Which of the following is not associated with self-efficacy?
25. Which of the following is not a feature of the personal?
26. Which of the following is a mental guideline that helps us process an incoming cue?
27. ___________ is what makes the human world different from the spaces inhabited by other living beings.
28. _____________ are structures dealing with certain sequences of action and are a type of Cognitive Schemata.
29. Stewart’s statement that “there’s a direct link between the quality of your communication and the quality of your life” is similar to
30. Offering an analysis of a client’s situation is usually unhelpful because it
31. ________ occurs through three basic sub-processes: selection, organization, and inference making.
32. The primary tension of dialogue is between
33. In real dialogue, according to Herzig and Chasin, participants do all of the following, except:
34. What type of reflection should generally be avoided, according to France and Weikel?
35. When a client feels supported to explore options and to make his/her own decisions regarding changes, he/she is experiencing
36. A difference between dialogue and debate, especially when viewed from a political perspective, is that in dialogue
37. Stewart defined communication as a continuous, __________ , and collaborative process of verbal and nonverbal meaning-making.
38. Which of the following is not true about nonverbal communication according to France and Weikel?
39. According to Stewart, the most important single communication skill is
40. Which of the following is not an important component of a good reflection according to France and Weikel?
41. ____________ is a theory or explanation about another person’s behavior that provides a way of making sense out of what is occurring.
42. Closed posture and little eye contact are indications of
43. Effective self-disclosure focuses on the
44. Shafir defines ___________ as accurate receiving, retaining information, sustaining attention, attending to one’s own speech, and encouraging the person listened to.
45. The person who starts a conversation is fully responsible for its outcome.
46. The fact that all communication involves choices suggests that humans are inherently
47. According to Stone, Patton, and Heen, failure to express oneself leads to
48. According to Stewart, the most influential communication event is
49. The following is true of the process of identity construction except
50. The fundamental ____________ error is the mistaken tendency people have to atrribute others’ behaviors to internal, rather than external, causes.