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HSCO 508 Exam 2 – Question and Answers

1. Comments made during a conflict are usually made with no awareness or prediction about the likely response they will elicit.
2. Deception, when undetected, may become a burden for the deceiver.
3. A _________ is meaning that is not explicitly said but that is gleaned from every aspect of the context, including the way something is said, who is saying it, or the fact that it is said at all.
4. Three of the more difficult elements of interpersonal communicating are:
5. Initiating interaction with a client with the question “How can I help you?” is problematic, because
6. ______ conflicts are expressions of aggression in which the sole end is to defeat or hurt the other.
7. When communicative behaviors interlock to produce more positive feelings about a relationship, the participants are said to be in a(n)
8. Wording client goals or targets in continuous terms is recommended because
9. Transformational leadership is recommended for helping relationships. Which of the following is not an aspect of transformational leadership?
10. Which of the following is not a necessary requirement for choosing which of the client’s issues or problems to address?
11. It is impossible to extend favor without engaging in favoritism.
12. The prevalence of interethnic marriages is increasing in the U.S.; however, research on communication and relational development within these dyads is limited.
13. In interpersonal relationships, most people operate from a _________ until they discover that someone lied to them.
14. _______ occur when the actions of each person in a relationship magnify those of the other and may be generative of degenerative.
15. __________ is not owned by an individual, but is a product of the social relationship in which certain qualities become important and valuable to others. It is a relational concept.
16. France and Weikel recommend that problem-solving and goal-setting with a client begins with the question, “How would you like things to be different?” at a point when the client expresses wanting ________ and experiencing _________.
17. Vangelisti identified 10 types of hurtful messages people experience in relationships with partners, friends, and family members. Which of the following is not a form of hurtful message?
18. Although negative communication occurs in most relationships, intimacy and relationship satisfaction may be fostered, as long as the positive affect outweigh the negative behaviors.
19. The best way to convey empathic understanding, according to France and Weikel, is by
20. There is evidence that interpersonal communication processes for both friendship maintenance and dating are changing with increased use of social media.
21. Among important benefits of friendships is the provision of opportunities for us to anchor our opinions, beliefs, reactions, and attitudes, which help us remain emotionally stable.
22. Immediacy behaviors are nonverbal means of expressing intimacy.
23. Empathy is defined as understanding a client and
24. Which of the following is not a part of the dyadic phase of the breakdown of a relationship according to Duck?
25. Deception, betrayal, aggression and violence are all influenced by
26. According to Duck, friendships involve unwritten contracts between parties who share a voluntary bond.
27. The statement “I hear you, and I have a different perspective” is helpful in conflict because it does not imply that conflict is a ________ situation.
28. Which of the following, according to Folger, Poole, and Stutman, is not a benefit of conflict?
29. These may be indicators of using too much authority with a client, except:
30. Prather and Prather suggest that there is only one allowable purpose for a discussion:
31. Which of the following is not a magic rule for ruining a discussion, according to Prather and Prather?
32. Gracism can be practiced by people in positions of power as well as by those who are marginalized.
33. In the research conducted by Vangelisti ____________ messages were typically seen as highly hurtful because there are few arguments available for the recipient.
34. According to Frances and Weikel, demonstrating warmth to a client includes the following, except
35. According to Tannen, family communication often embodies the principle:
36. Collaborating with clients to set mutually agreed-upon goals or targets is recommended. These are recommended characteristics of targets, except
37. Wilmot contends that there may be occasions when deception is necessary and even beneficial to the relationship.
38. ___________ definitions of power stress that with force, control, pressure, or agression, one individual is able to carry his or her objective over the resistance of another and thus gain power.
39. The “G” in Gracism stands for:
40. Gibb defines _________ behavior as that which occurs when an individual perceives threat or anticipates threat in the group.
41. “An unjustified negative attitude toward a person based solely on that individual’s membership in a particular group” is a good definition of discrimination.
42. According to Parks, social science research clearly supports the popular notion that women tend to express intimacy and emotional support to a greater degree than men do in romantic relationships.
43. According to Gibb, speech or behavior that appears evaluative
44. Although working with peers who are culturally different may cause feelings of threat and confusion, collaborating with diverse others has been found to enhance achievements, productivity, and creative problem solving.
45. These approaches demonstrate understanding to a client in a natural and effective way, except
46. ________ is talking about communication. It assists in improving relationships by distinguishing the message from the metamessage and being clear about which one you are reacting to.
47. The fourth step in preparing to argue is
48. __________ is the interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals.
49. Wood suggests the following about the make-up, definitions, and conceptualizations of families in the U.S., except:
50. Problem-solving interactions with clients should result in a plan that has the following characteristics, except