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MGT 317 Final Exam 2018

1. Kenyon is a supervisor at Rhombus Inc. Maggie has been the top performing employee last year, but her performance has sharply declined over the last two months and her tardiness is becoming an issue. In this scenario, Kenyon should: mgt 317 final exam
2. Bettina’s supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task. This is an example of _____.
3. Deb learned from her colleague Sean that the company’s new secretary will be leaving after only two months on the job This information most likely came from which channel of communication?
4. A _____ is a person who reports alleged wrongdoing.
5. ARVA International is a nonprofit organization that strives to promote social justice throughout the world. At ARVA, employees continually improve their skills and expand their capacities to meet the organization’s social objective. In this scenario, ARVA International can best be …… as a ______.
6. _____ is a leadership style that emphasizes collaboration, trust, and empathy; engages followers in all aspects of the organization; and helps followers to better themselves.
7. Gina likes to be in control at work and enjoys making important decisions. She uses power to influence her subordinates and generally likes to take risks. Which of the following decision-making styles best describes Gina?
8. At L.T. Manufacturing, a team was …..to tackle recent issues with the timely shipping of products. Members of the team come from different departments including production, design, distribution, and marketing. Which of the following terms can best describe the team?
9. Which of the following is another term for organizational development (OD)?
10. The _____ approach has the problem solver not only identify the various factors that have caused the problem but also consider the potential interrelatedness of the causes of the problem.
11. _____ is one of the elements of the hot stove rule of disciplinary action.
12. The directive approach to interviewing differs from the nondirective in that:
13. Jonathan is a manager who always threatens people with termination in order to gain compliance. In this case, Jonathan uses which type of power?
14. Samantha has been asked to join a task force that is charged with boosting organizational productivity. First, she was asked to jot down ideas on how to increase productivity, and after that, the group met to discuss everyone’s ideas and come up with solutions together based on those suggestions. Samantha’s taskforce best exemplifies which creative problem solving method?
15. Which of the following is a physiological factor influencing personality?
16. The level of emotional commitment an employee has to an organization and its goals is ……_____.
17. Organizations that have implemented discipline without punishment have reported:
18. Giving employees the authority and responsibility to achieve their individual and the organization’s objectives is known as _____.
19. Care 1 Hospital is …….for its impeccable reputation and strong employee morale. These types of qualities can best be …….as _____ standards.
20. The collaborate style of conflict resolution is …….as:
21. Which of the following statements is true of formal performance appraisals?
22. All of the following are conditions of conducting a successful selection interview, EXCEPT:
23. Which of the following is a method of overcoming barriers to effective communication?
24. Ramon is a distribution center manager who is looking to hire a few additional employees. He and his HR team have determined that two positions are needed, and they have identified the skills required for both of these positions. What is Ramon’s next step?
25. _____ refers to the technique of evaluating some number of items from a larger group to determine whether the group meets acceptable quality standards.
26. Carla is upset about a recent action taken by a top manager at her company that was against the interest of the employees in the lower levels of management. Carla knows that others employees also feel the same way. If she wanted to form a group to look into the matter more closely, which type of group would be recommended?
27. Nicole works from home full-time for a non-profit organization. She receives work from and sends work to the office via a computer and modem. This is an example of _____.
28. One difference between the manager and the leader is that:
29. The advantage of on-the-job training is that it _____.
30. Followership is defined as: