Description

MGT 455 Week 4 Chapter 6 and S6 Problem Set, Problem 6.12, S6.11, S6.20, S6.23, S6.27, S6.35

Complete problems 6.12, S6.11, S6.20, S6.23, S6.27, and S6.35 in the textbook.

Submit one Excel file. Put each problem result on a separate sheet in your file.

MGT 455 Week 4 Discussion Question 1: Describe the similarities and differences between TQM and Six Sigma quality-management techniques.

MGT 455 Week 4 Discussion Question 2: Discuss the aspects of Total Quality Management (TQM) and how they apply in service- and product-based businesses.