HTM 100 Quiz Week 2 Chapter 1 (25 out of 25 points)


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  1. Intangible means:
  2. In the hospitality industry the concept of perishability means:
  3. Internal customers are:
  4. Inseparability refers to:
  5. Empowerment is:
  6. Which of the following would not be a moment of truth?
  7. Recruiters are looking for:
  8. The central focus in hospitality is:
  9. One of the most important in-room amenities that enables guest satisfaction is
  10. The concept of protecting the natural resources of the planet while achieving corporate profitability: