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HSCO 508-B06 LUO Exam 1

100 out of 100 points  

1. According to Stone, Patton, and Heen, failure to express oneself leads to
2. Offering an analysis of a client’s situation is usually unhelpful because it
3. Shafir defines ___________ as accurate receiving, retaining information, sustaining attention, attending to one’s own speech, and encouraging the person listened to.
4. In normal conversation, native English speakers tend to speak faster than they can think.
5. Stewart defined communication as a continuous, __________ , and collaborative process of verbal and nonverbal meaning-making.
6. Closed posture and little eye contact are indications of
7. Which of the following is a mental guideline that helps us process an incoming cue?
8. Which of the following is not a subprocess of perception?
9. In real dialogue, according to Herzig and Chasin, participants do all of the following, except:
10. Which of the following is most like conversation as prayer, as described by Sacks?
11. Who of the following tends to maintain the most eye contact in a conversation?
12. An avowed identity is one that others assign to you, while an ascribed identity is one that you assign yourself. 
13. Stewart’s statement that “there’s a direct link between the quality of your communication and the quality of your life” is similar to
14. ______________ means revealing to another person how you perceive and are reacting to the present situation and giving any information about yourself and your past that is relevant to an understanding of your perceptions and reactions to the present.
15. A belief in one’s ability to successfully execute a desired behavior is
16. ______ seeks to communicate concern about the other’s difficulties, whereas _______ seeks to calm the other down by making an assertion.
17. Incomplete sentences and repetitive body movements suggest
18. Which of the following is not true about nonverbal communication according to France and Weikel?
19. According to Stewart, the most influential communication event is
20. The term dialogue consists of two Greek words, “dia” and “logos”. “Logos” is meaning or understanding. “Dia” means
21. The fundamental ____________ error is the mistaken tendency people have to atrribute others’ behaviors to internal, rather than external, causes.
22. Which of the following is not a feature of the personal?
23. _____________ are structures dealing with certain sequences of action and are a type of Cognitive Schemata.
24. ________ occurs through three basic sub-processes: selection, organization, and inference making.
25. To avoid causing a client to feel interrogated, what type of questions are recommended?
26. Which of the following is not an important component of a good reflection according to France and Weikel?
27. ___________ is what makes the human world different from the spaces inhabited by other living beings.
28. Stewart, Zediker, and Witteborn identified the main reflecting skill as
29. According to France and Weikel, a client who has successfully implemented a human services worker’s advice with a positive outcome has enhanced his/her
30. ____________ is a theory or explanation about another person’s behavior that provides a way of making sense out of what is occurring.
31. Which of the following is not a required skill set for empathic listening, according to Stewart, Zediker & Witteborn?
32. Stewart, Zediker & Witteborn suggest that there are four steps in developing focusing skills. Which of the following is not one of these steps?
33. A difference between dialogue and debate, especially when viewed from a political perspective, is that in dialogue
34. The person who starts a conversation is fully responsible for its outcome.
35. According to Stewart, it is easier to understand how identity construction works if you adopt what has historically been a/an ___________ perspective.
36. Effective self-disclosure focuses on the
37. Sacks suggests that religion can be a source of conflict because we fail to realize that though there are many faiths, God has given us only one world in which to live together.
38. Doing something helpful next, responding fruitfully to what’s just happened, taking an additional step in the communication process is referred to by Stewart as
39. What type of reflection should generally be avoided, according to France and Weikel?
40. Silence is considered a(n) ______ cue.
41. When a client feels supported to explore options and to make his/her own decisions regarding changes, he/she is experiencing
42. The primary tension of dialogue is between
43. The fact that all communication involves choices suggests that humans are inherently
44. Which of the following is not associated with self-efficacy?
45. _______ help us go into an almost automatic mode so that we don’t have to make decisions every single moment.
46. Normal thinking speed is ____ words per minute.
47. According to Stewart, the most important single communication skill is
48. The central theme of Scott’s essay on fierce conversation is
49. The O = SAT formula is used to describe
50. The following is true of the process of identity construction except