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BUSI 650 Week 3 Quiz 2

1. Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.
2. Six Sigma is better applied on manufacturing than service operations.
3. Which of the following is FALSE about Quality Function Deployment (QFD)?
4. With respect to strategy maps and balanced scorecards, which of the following is FALSE?
5. Which of the following is NOT an original component of reengineering?
6. Which of the following characteristics makes it EASIER to measure the quality of a service, relative to that of a product or facilitating good?
7. Defects per million opportunities (DPMO) and Process Sigma are the most important tools for the Measure Phase of Six Sigma.
8. The following are shortcomings associated with analyzing problems “one factor at a time” (also known as OFAT and 1FAT) EXCEPT:
9. One aspect that differentiates Six Sigma from other earlier process improvement programs including total quality management and reengineering is that with Six Sigma:
10. As control involves both mechanistic and human elements, it is one of the manager’s most difficult tasks. Which of the following is the best answer about desirable characteristics of control systems?
11. DMAIC stands for:
12. The relationship between the natural variation in the production system and the product’s design specifications can be quantified using:
13. The Malcolm Baldrige National Quality Award was first awarded to Motorola in 1988.
14. Strategy maps can help define a balanced scorecard.
15. A literal interpretation of six-sigma is:
16. There are five stages of effectiveness in terms of the role their operations play in terms of strategic business objectives.
17. Benchmarking is another name for QFD (Quality Function Deployment).
18. Service defections are important in process control for services because:
19. In services, a product defect is analogous to a defecting customer–a customer who takes their business elsewhere.
20. In this stage of operational effectiveness, organizations use core capabilities residing in the operations area to obtain a sustainable competitive advantage.
21. In quality control there are two major types of inspection: measurement of a scaled variable and existence of a characteristic.
22. Which of the following is NOT a step in constructing control charts?
23. Which of the following statements is FALSE?
24. A green belt has a broad knowledge of the six sigma toolkit, but not nearly as much in the tools as Yellow belts, Black belts and Master Black Belts.
25. Which one of the following perceptual measures corresponds to a company that is in the internally neutral stage of operational effectiveness?