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BUSI 3007 Final Exam Week 6

1. Collison and Parcell discuss steps to embed the knowledge management process within organizations. In which of these steps does the team link their efforts to other business processes?
2. Writing a frequently asked questions (FAQ) list based on the knowledge of the expert who is leaving is part of which phase of the knowledge capture process?
3. Collison and Parcell discuss steps to embed the knowledge management process within organizations. In which of these steps is it important to demonstrate a “quick win”?
4. According to Moffett, McAdam, and Parkinson (2004), what does the MeCTIP model show?
5. The stage in the life cycle of communities where connectivity is maintained is:
6. Which of the following is not a part of the holistic model?
7. According to Collison and Parcell, a meeting where people come to share their expertise, knowledge, or insights with a team that has requested help is called ________.
8. The toughest part of the KM process is:
9. The role of a sponsor of a community is to:
10. According to Moffett, McAdam, and Parkinson (2004), why is the MeCTIP model beneficial to KM research?
11. All of the following are common assumptions for why connection tools may not be needed in small organizations EXCEPT:
12. Defining the community is an important part of the knowledge sharing process. Which of the following are stewards of competencies?
13. According to Collison and Parcell, a “river diagram” shows:
14. According to Collison and Parcell, everyone has ____________.
15. Relationship building is a key component of knowledge sharing. It is recommended to ask people to answer which type of questions?
16. According to Collison and Parcell, real learning in AAR comes when you:
17. According to Moffett, McAdam, and Parkinson (2004), the correct perspective of IT in the KM area should be:
18. According to Collison and Parcell, the acronym AAR means:
19. In order to be most effective, the scope of a knowledge asset must be:
20. An approach used for deciding what knowledge to capture from an individual includes:
21. According to Collison and Parcell, making connections is an important point of sharing knowledge within organizations. The recommended approach is:
22. A useful tool in facilitating connections is:
23. BP’s use of knowledge management for health, safety, and environmental performance produced which outcome?
24. Delivery networks provide:
25. According to Moffett, McAdam, and Parkinson (2004), technological tools that are currently classified as KM applications are: