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BUSI 3007 Final Exam

1. The toughest part of the KM process is:
2. According to Moffett, McAdam, and Parkinson (2004), technological tools that are currently classified as KM applications are:
3. A knowledge asset:
4. According to Moffett, McAdam, and Parkinson (2004), why is the MeCTIP model beneficial to KM research?
5. It outlines key components of the field and the relationships that exist between these elements.
6. All of the following are common assumptions for why connection tools may not be needed in small organizations EXCEPT:
7. According to Collison and Parcell, a “river diagram” shows:
8. Delivery networks provide:
9. According to Collison and Parcell, the acronym AAR means:
10. The stage in the life cycle of communities where needs are identified is:
11. Which of the following is not a part of the holistic model?
12. Writing a frequently asked questions (FAQ) list based on the knowledge of the expert who is leaving is part of which phase of the knowledge capture process?
13. BP’s use of knowledge management for health, safety, and environmental performance produced which outcome?
14. According to Moffett, McAdam, and Parkinson (2004), the correct perspective of IT in the KM area should be:
15. The stage in the life cycle of communities where connectivity is maintained is:
16. According to Collison and Parcell, the real learning in AAR comes when you:
17. According to Collison and Parcell, a meeting where people come to share their expertise, knowledge, or insights with a team that has requested help is called .
18. According to Collison and Parcell, everyone has .
19. According to Moffett, McAdam, and Parkinson (2004), what does the MeCTIP model show?
20. An approach used for deciding what knowledge to capture from an individual includes:
21. Defining communities is an important part of the knowledge sharing process. Which of the following are stewards of competencies?
22. The role of a sponsor of a community is to: Selected Answer: Clarify the business needs
23. Enabling networks provide:
24. Collison and Parcell discuss steps to embed the knowledge management process within organizations. In which of these steps does the team link their efforts to other business processes?
25. In order to be most effective, the scope of a knowledge asset must be: