1. According to Stone, Patton, and Heen, failure to express oneself leads to
  2. Doing something helpful next, responding fruitfully to what’s just happened, taking an additional step in the communication process is referred to by Stewart as
  3. Offering an analysis of a client’s situation is usually unhelpful because it
  4. Which of the following is not a required skill set for empathic listening, according to Stewart, Zediker&Witteborn?
  5. Which of the following is not true about nonverbal communication according to France and Weikel?
  6. Effective self-disclosure focuses on the
  7. Which of the following is not a feature of the personal?
  8. According to Stewart, it is easier to understand how identity construction works if you adopt what has historically been a/an _ perspective.
  9. According to Stewart, the most important single communication skill is
  10. Silence is considered a(n) __ cue.
  11. __ occurs through three basic sub-processes: selection, organization, and inference making.
  12. The following is true of the process of identity construction except
  13. The term dialogue consists of two Greek words, “dia” and “logos”. “Logos” is meaning or understanding. “Dia” means
  14. A difference between dialogue and debate, especially when viewed from a political perspective, is that in dialogue
  15. Which of the following is most like conversation as prayer, as described by Sacks?
  16. When a client feels supported to explore options and to make his/her own decisions regarding changes, he/she is experiencing
  17. The central theme of Scott’s essay on fierce conversation is
  18. Shafir defines _ as accurate receiving, retaining information, sustaining attention, attending to one’s own speech, and encouraging the person listened to.
  19. A belief in one’s ability to successfully execute a desired behavior is
  20. Incomplete sentences and repetitive body movements suggest
  21. Stewart defined communication as a continuous, __ , and collaborative process of verbal and nonverbal meaning-making.
  22. Which of the following is not a subprocess of perception?
  23. _ seeks to communicate concern about the other’s difficulties, whereas __ seeks to calm the other down by making an assertion.
  24. Closed posture and little eye contact are indications of
  25. To avoid causing a client to feel interrogated, what type of questions are recommended?
  26. _ help us go into an almost automatic mode so that we don’t have to make decisions every single moment.
  27. _ is what makes the human world different from the spaces inhabited by other living beings.
  28. An avowed identity is one that others assign to you, while an ascribed identity is one that you assign yourself. 
  29. In real dialogue, according to Herzig and Chasin, participants do all of the following, except:
  30. The fundamental __ error is the mistaken tendency people have to atrribute others’ behaviors to internal, rather than external, causes.
  31. Who of the following tends to maintain the most eye contact in a conversation?
  32. According to France and Weikel, a client who has successfully implemented a human services worker’s advice with a positive outcome has enhanced his/her
  33. The primary tension of dialogue is between
  34. Which of the following is a mental guideline that helps us process an incoming cue?
  35. __ is a theory or explanation about another person’s behavior that provides a way of making sense out of what is occurring.
  36. _ are structures dealing with certain sequences of action and are a type of Cognitive Schemata.
  37. The person who starts a conversation is fully responsible for its outcome.
  38. Sacks suggests that religion can be a source of conflict because we fail to realize that though there are many faiths, God has given us only one world in which to live together.
  39. According to Stewart, the most influential communication event is
  40. __ means revealing to another person how you perceive and are reacting to the present situation and giving any information about yourself and your past that is relevant to an understanding of your perceptions and reactions to the present.
  41. The fact that all communication involves choices suggests that humans are inherently
  42. What type of reflection should generally be avoided, according to France and Weikel?
  43. Which of the following is not associated with self-efficacy?
  44. Stewart’s statement that “there’s a direct link between the quality of your communication and the quality of your life” is similar to
  45. In normal conversation, native English speakers tend to speak faster than they can think.
  46. Which of the following is not an important component of a good reflection according to France and Weikel?
  47. Stewart, Zediker&Witteborn suggest that there are four steps in developing focusing skills. Which of the following is not one of these steps?
  48. Normal thinking speed is __ words per minute.
  49. Stewart, Zediker, and Witteborn identified the main reflecting skill as
  50. The O = SAT formula is used to describe

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