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BUSI 411 Exam 3 – Question and answers

1. Which of the following principles emphasizes that actions should make the community as a whole better off?
2. Which of the following is not an ongoing trend in manufacturing?
3. A “product package” consists of:
4. In addition to operations, which of the following is considered a “line” function?
5. Business organizations consist of three major functional areas which, ideally:
6. An organization’s mission statement serves as the basis for:
7. Which of the following is not typically considered a cure for poor competitiveness?
8. Product design and choice of location are examples of _______ decisions.
9. The key to successfully competing is understanding what customers want and then __________ satisfy those wants.
10. The external elements of SWOT analysis are:
11. Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?
12. Elements of the service process in which there is no contact with the customer are referred to as: 
13. Which of the following is not one of the phases of product design and development?
14. Service typically involves a much higher degree of customer contact than manufacturing. 
15. A tracking signal focuses on the ratio of cumulative forecast error to the corresponding value of MAD.
16. Reliability refers to the ability of a product to perform its intended function under normal conditions.
17. The process of dismantling and inspecting a competitor’s product to discover product improvement is called benchmarking.